Making a complaint

 

Cooltura24.co.uk is regulated by IMPRESS: The Independent Monitor for the Press CIC.

 

Cooltura24.co.uk strives to provide quality and accurate news and rely on our readers to keep up our high standards.

If you spot a mistake, or would like to make a complaint about something we have written, then please contact us either via email [email protected] or by calling us on 020 88 46 3615.

If you have a complaint that you feel maybe a breach of press standards, then the following details will help you make an official complaint to press regulator IMPRESS.

We can look into complaints about items we have published which are in our control.

We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. www.impress.press/standards/.

 

Cooltura24.co.uk is regulated by IMPRESS, but initial complaints must be made to us in writing at the following address:

e-mail: [email protected]

Telephone: 020 88 46 3615

Address: Unit 8 Odeon Parade, 480 London Road, Isleworth TW7 4RL

 

We will acknowledge your complaint by e-mail or in writing within seven calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days.

If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address: